Check-in
According to the hotel rules check-in is organized from 14:00. However in some cases check-in can be done earlier.

Check-out
Before 12:00 with the opportunity of late check-out.

Late Check-out

12:00-15:00 - EUR 50 for any suite

15:00-18:00 - 50% of the suite price

18:00-00:00 - 100% of the suite price

Cancellation / Prepayment
Cancellation and prepayment policies vary according to apartment type.

If the booking is canceled more then 20 days before the arrival, there will not be any additional payments aplicated.

If the booking is canceled 2-19 days before the arrival, the hotel charge 20% of the total sum of the booking.

If the booking is canceled less then 2 days before or the guests do not present at the hotel, the hotel charge the total sum of the booking.

Children and extra beds

• Free! One child under 12 years stays free of charge when using existing beds.
• Free! One child under 2 years stays free of charge in a child's cot/crib.
• One child from 3 to 12 years is charged EUR 20 per person per night in an extra bed.
• One older child or adult is charged EUR 30 per person per night in an extra bed.
• The maximum number of extra beds/children's cots permitted in a room is 1.
• Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
• Supplements are not calculated automatically in the total costs and will have to be paid for separately when checking out.
• We need a deposit of 200 euros for the suite  to be paid before accommodation (it will be returned to the guest at the check-out).

Pets
Pets are not allowed.

Accepted credit cards

Visa, Euro/Mastercard, Maestro, American Express
The hotel reserves the right to pre-authorise credit cards prior to arrival.

Rooms

Non-smoking

General
24-hour front desk, Individual terrace or balcony  (depending on  room collocation), Family rooms, Lift/elevator, Safety deposit box , Air conditioning, Sun beds with umbrellas, Covered terrace,  Equiped kitchen in every suite.

Activities
Golf camps and tennis (within 3 km), Children's playground,  Outdoor swimming pool will entertain you on the Canary islands.

Services
Babysitting/child services, Cooker, Spa-center, Translation services, Laundry, Dry cleaning, Ironing service,  Car rental, Excursions and boat trips, Fax/photocopying, mini-bar, flower delivery, delivery of hand-made cakes,  "Welcome" VIP Pack, breakfast with room service, Spanish serenade  from a professional singer

Internet
 WiFi is available in all areas and is free of charge.

Parking
Private parking is possible at a location nearby (reservation is not needed) and costs EUR 7 per day/ EUR 30 pere week.

Laundry

We have laundry room and dry cleaning service.

Spa

We offer sauna, jacuzzi and beauty treatments with previous appointment. 

Breakfast

We offer 5 types of breakfast to choose with room service.

Please note that parking spaces are subject to availability.